Due to COVID-19 Campus closures, IT Help Desk services are provided remotely and closed to walk-ins.
Computer Labs and Printing Services are closed.

 

Please visit our Contact Us page for alternative means of service and to schedule appointments for in person support.

Welcome to SRJC Information Technology

Student
Resources

Employee
Resources

Work
Remotely

  • Work From Home Resources

    Information and FAQs for IT related Work From Home resources can be found on the Working From Home page.

    If you are look for District-wide resources related to the COVID19, please visit the Coronavirus Information page.

  • How do I get remote support?

    If you are looking for assistance with IT related services, we recommend that you create a ticket through our ticketing system. Your ticket will be routed to the responsible team.

    Due to a high ticket volume, phone calls to the Main Help Desk support line, 524-1765, will not result in immediate call-in support. Our technicians will only create a ticket for you, which will be handled in the order it is received.

    The Help Desk is CLOSED for drop-in support. In-person appointments need to be scheduled in advanced through your Help Desk ticket.

  • Can I get loaner equipment for home use?

    The IT Department provides some items as part of our Equipment Loaner Program to All SRJC Employees. For more information, please visit our Loaner Equipment Program page.

  • How to remotely answer office phones?

    Cisco Jabber is available to SRJC Employees who need to make/receive phone calls remotely. To request a Jabber account, please use the Jabber Account request form.

  • Should I use Horizon or GlobalProtect?

    Some services and applications are only available while connected through the SRJC network. Employees can access these through VMWare Horizon or GlobalProtect VPN.

    The IT department recommends using:

    A remote access service is not required for web-based SRJC resources and services, such as Student and faculty web portal, SRJC website, Canvas and Office 365. These can all be accessed from your home computer using a web browser.

  • Where do I get support for Canvas?

    For assistance with using Canvas, please visit Distance Education's For Faculty page.

    Having troubling logging into Canvas? Please contact the IT Help Desk.

  • Where do I get support for Zoom?

    If you are needing an SRJC Zoom Pro Account or assistance using Zoom, please visit the Media Services' Zoom page, for details.

    For support with installing or updating your Zoom desktop client on an SRJC provided device, please contact the IT Help Desk.