Due to COVID-19 Campus closures, IT Help Desk services are provided remotely or by appointment only. Contact Us for scheduling or further details.
Student Printing Services are closed.

Welcome to SRJC Information Technology




  • Work From Home Resources

    Information and FAQs for IT related Work From Home resources can be found on the Working From Home page.

    If you are look for District-wide resources related to the COVID19, please visit the Coronavirus Information page.

    Visit the Recommended Best Practices page for information on security practices and workstation basics.

  • How do I get remote support?

    If you are looking for assistance with IT related services, we recommend that you create a support request through the Self-Service Hub. This will be the most efficient and prompt method for receiving support.

    Due to a high request volume, phone calls to the Main Help Desk support line, 524-1765, will not result in immediate support. Our technicians will only create a ticket for you, which will be handled in the order it is received.

    The Help Desk is CLOSED for drop-in support. In-person appointments need to be scheduled in advanced through your Help Desk request.

  • How to remotely answer office phones?

    Cisco Jabber is available to SRJC Employees who need to make/receive phone calls remotely. To request a Jabber account, please use the Jabber Account request form.

  • Should I use Horizon or GlobalProtect?

    Some services and applications are only available while connected through the SRJC network. Employees can access these through VMWare Horizon or GlobalProtect VPN.

    The IT department recommends using:

    A remote access service is not required for web-based SRJC resources and services, such as Student and faculty web portal, SRJC website, Canvas and Office 365. These can all be accessed from your home computer using a web browser.

  • Where do I get support for Canvas?

    For assistance with using Canvas, please visit Distance Education's For Faculty page.

    Having troubling logging into Canvas? Please contact the IT Help Desk.

  • Where do I get support for Zoom?

    If you are needing an SRJC Zoom Pro Account or assistance using Zoom, please visit the Media Services' Zoom page, for details.

    For support with installing or updating your Zoom desktop client on an SRJC provided device, please contact the IT Help Desk.