A New Self-Service Hub is Live!
The IT Department, in partnership with Distance Education and Media Services, has begun providing unified services and support through a new Self-Service Hub.
NOTE: Facilities, Public Relations, and the Office of Institutional Research will continue to provide services through ServiceDesk Plus until further notice.
For more information and video tutorials please visit the Self-Service Hub Webpage.
Student
Resources
- Student Loaned Laptop Support
If you need assistance with a loaner laptop provided by Student Equity or the SRJC Library, please contact the Student Help Desk at (707) 521-6062.
If you are a student employee and need assistance with a loaner laptop provided by IT, please submit a request through the Self-Service Hub.
- Student Help with Canvas
- Visit Distance Education's Student Help for Canvas page.
- To learn more about navigating Canvas, visit the Welcome & Connect Center.
- Student Email Accounts
Available to fully matriculated and current SRJC students, a student email account provides many benefits outside of just a college email address. To learn more, visit the Student Email Accounts page.
- The Welcome & Connect Center can assist you with getting started on your matriculation and with setting up your Bearcubs Account or navigating the various services included.
- For support, please submit a ticket with the student help desk.
- Software for Students
- Microsoft O365 is available for SRJC Students. Visit our O365 for Students page to learn more about obtaining access.
- CollegeBuys offers student pricing for Adobe products
- Computer Labs
All computer lab services are currently suspended during shelter in place.
If you have questions, please contact the SRJC Student Help Desk at 707-521-6062.
- Wireless on Campus
The SRJC Wireless network is available for students to connect their personal devices. This network provides students with an encrypted wireless connection to the Internet. Students can register up to 3 personal devices. To learn more, visit the SRJC Wireless Access page.
Employee
Resources
- Password Management
The SRJC Password Portal is a Self-Service Password Reset (SSPR) application which allows SRJC District Employees to reset their SRJC account without having to call the IT Help Desk.
Visit our New Password Not Recognized on Remote Workstation page if your device does not recognize your new password while your old password still works.
- Employee E-Mail
You may access your e-mail through Office 365 applications on your workstation, or through the Outlook Web Application.
Barracuda is our Email Security Service in which you can manage your message log and blocked or quarantined e-mails.
- Software for Personal Devices
The IT department has arranged for all SRJC employees to be able to download and install O365 and Adobe applications on their personal devices.
- Learn more about Microsoft Office 365 for Home.
- Learn more about Adobe software for home.
- Employee Wireless Access
The SRJC Wireless network is available for SRJC employees to connect their personal devices. This network provides employees with an encrypted wireless connection to the Internet. Employees can register up to 3 personal devices. To learn more, visit the SRJC Wireless Access page.
Note: Personal devices cannot connect to the Staff Wireless. Only district devices can connect to staff wireless with your SRJC credentials. - Loaner Equipment
The IT Department provides some items as part of our Equipment Loaner Program to All SRJC Employees. For more information, please visit our Loaner Equipment Program page.
- Web Services
The Web Team oversees the creation and maintenance of the District websites (not the portal systems). We are available to help staff with the Drupal websites.
District Web Sites (Drupal):
- Faculty/Staff Profile sites: view the sites, request a new profile site, or get instructions on accessing or editing your profile site.
- Get trained on editing and maximizing your Department/Group website
- Does your group need a website? Request a new website
- Make sure your website is accessible by using the tool Siteimprove and by making any Word documents accessible, or PDF documents on your site ADA compliant
- Tips for New Employees
New to Santa Rosa Junior College?
Please visit our Tips on Getting Started for Employees page for tips on jump starting your career at Santa Rosa Junior College.
Work
Remotely
- Work From Home Resources
Information and FAQs for IT related Work From Home resources can be found on the Working From Home page.
If you are look for District-wide resources related to the COVID19, please visit the Coronavirus Information page.
Visit the Recommended Best Practices page for information on security practices and workstation basics.
- How do I get remote support?
If you are looking for assistance with IT related services, we recommend that you create a support request through the Self-Service Hub. This will be the most efficient and prompt method for receiving support.
Due to a high request volume, phone calls to the Main Help Desk support line, 524-1765, will not result in immediate support. Our technicians will only create a ticket for you, which will be handled in the order it is received.
The Help Desk is CLOSED for drop-in support. In-person appointments need to be scheduled in advanced through your Help Desk request.
- How to remotely answer office phones?
Cisco Jabber is available to SRJC Employees who need to make/receive phone calls remotely. To request a Jabber account, please use the Jabber Account request form.
- Should I use Horizon or GlobalProtect?
Some services and applications are only available while connected through the SRJC network. Employees can access these through VMWare Horizon or GlobalProtect VPN.
The IT department recommends using:
- VMWare Horizon - SIS, SARS, PRPP, Filemaker Pro, Remote Desktop
- GlobalProtect VPN - Escape, X: Drive, Dept. Shared Drive, Jabber
A remote access service is not required for web-based SRJC resources and services, such as Student and faculty web portal, SRJC website, Canvas and Office 365. These can all be accessed from your home computer using a web browser.
- Where do I get support for Canvas?
For assistance with using Canvas, please visit Distance Education's For Faculty page.
Having troubling logging into Canvas? Please contact the IT Help Desk.
- Where do I get support for Zoom?
If you are needing an SRJC Zoom Pro Account or assistance using Zoom, please visit the Media Services' Zoom page, for details.
For support with installing or updating your Zoom desktop client on an SRJC provided device, please contact the IT Help Desk.
