SRJC Password Portal

The SRJC Password Portal allows SRJC District Employees to reset, recover, or unlock their SRJC account password. You can also set up alternative methods for authentication, such as a phone number, alternate e-mail address, and/or security questions.

For more information about how to configure your settings, see the Password Self-Service Enrollment Guide below for a step-by-step walkthrough.

Password Self-Service Enrollment Guide

For Off-Campus Password Resets

If you are resetting your password from off-campus see the Synchronize New Password with Remote Device webpage.

Register a Mobile Authenticator App (Optional)

As an additional option, you can setup a mobile authenticator as an alternate method. The links to the supported mobile authenticator apps are list in the Before Your Begin section above.

After you have one of the two mobile authenticator apps installed, please proceed with the following steps.

Select the phone type you will be using.
Using the mobile authenticator app on your phone, scan the QR code.
Enter the OTP (One Time Passcode) that is displayed on your phone.

Looking for a downloadable version of this guide? Download the Self-Service Password Reset User Guide.

Self-Service Password Reset FAQ

How does SSPR work?

Self-Service Password Reset (SSPR) is a system that allows users who have forgotten their password or an expired password to authenticate using an alternate factor and reset their password without contacting the Help Desk. Our SSPR system utilizes a second verification method (i.e., non-SRJC email address, text message, security questions) to confirm your identify. This adds an extra layer of security to your account. Once you have confirmed your identity, you will be able to reset your password.
What is One Time Passcode (OTP)?

A One Time Passcode or OTP is a unique 6-digit code that is sent to an identified alternate factor. The code is only good for a single use and will allow you to access the services provided by the Self Service Password Reset tool.
Can I change how I receive the OTP?

Yes, you can do this through the SRJC Password Portal page. The default method is email, but this can be changed under the Multi-Factor Delivery Methods section of your account.
I don't know my current password, what do I do?
If you've already enrolled in SSPR, you can reset your password by visiting the SRJC Password Portal page.
- Select Forgot Password?
- Enter your SRJC username and click Continue
- Select Reset Forgotten Password and click Continue
- Enter the One Time Passcode (OTP) that is sent to your registered email address and click Continue
- Enter your new password twice and click Continue
My password has expired, what do I do?
If you've already enrolled in SSPR, you can set a new password, even though your current password has expired, through the SRJC Password Portal page.
- Select Forgot Password?
- Enter your SRJC username and click Continue
- Select Reset Forgotten Password and click Continue
- Enter the One Time Passcode (OTP) that is sent to your registered email address and click Continue
- Enter your new password twice and click Continue
I can't get into my account

Please call the Help Desk at (707) 524-1765 and a technician will assist with you getting help.
How do I manage my SSPR account?

You can manage your SSPR account by logging into the SRJC Password Portal page. Once there, you can change your registered email address or add additional verification methods like challenge questions or phone number.
How do I change a Guser Account Password?

To reset or change a Guser account password, a supervisor or classified employee assigned to manage the account will need to contact the IT Help Desk.

We will verify the necessary information and provide instructions for registering the account with the new SSPR system.

Information Technology

Information Technology

SRJC Password Portal

Password Self-Service Enrollment Guide

For Off-Campus Password Resets

Register a Mobile Authenticator App (Optional)