SRJC Password Portal | Information Technology

SRJC Password Portal is a Self-Service Password Reset (SSPR) application which allows SRJC District Employees to reset their SRJC account without having to call the IT Help Desk. SSPR uses alternative methods for authentication, such as a phone number, alternate e-mail address, and/or security questions.

The SSPR portal should be used if you are experiencing any of the following SRJC account issues:

Forgotten password
Password has expired
Account is locked due to too many incorrect attempts

Before you can take advantage of the features of SSPR, you will need to self-enroll. See the Password Self-Service Enrollment Guide below for a step-by-step walkthrough.

Already enrolled? Visit the SRJC Password Portal to manage your account.

Password Self-Service Enrollment Guide

Before you begin

Before you go through the enrollment process, it is helpful to identify the following items:

A personal, non-SRJC email address which will act as your alternate email address when using SSPR.
Optional - Download one of the supported SSPR apps for your mobile phone
- Google Authenticator (Android, iOS)
- PortalGuard Password Reset (Android, iOS: For the iOS/Apple version use your Apple device to access the App Store, and search for“PortalGuard”.)

For Off-Campus Password Resets

If you are resetting your password in SSPR from off-campus, you will need to log into our GlobalProtect VPN (Virtual Private Network), so your new password can synchronize between our network and your computer. You only need to log into the VPN for a few minutes for the sync to occur. See pages 26-28 of the full SSPR guide link at the bottom of the page

If your device requires your old password to login instead of the new, please follow the instructions at our Synchronize New Password with Remote Device webpage.

Open the web browser on your device and go to the password reset registration page (https://idp.santarosa.edu).
Log in with your SRJC Username and Password.
Provide your personal, non-SRJC email address.
An email, from 'noreply@santarosa.edu', will be sent to your personal email.
Copy and paste the OTP (One Time Passcode) into the “One Time Passcode” field
Click the Login.
If you wish to utilize a Mobile Authenticator App, proceed with the instructions below.
- If you do not want to use a Mobile Authenticator App, click Skip.

Register a Mobile Authenticator App (Optional)

As an additional option, you can setup a mobile authenticator as an alternate method. The links to the supported mobile authenticator apps are list in the Before Your Begin section above.

After you have one of the two mobile authenticator apps installed, please proceed with the following steps.

Select the phone type you will be using.
Using the mobile authenticator app on your phone, scan the QR code.
Enter the OTP (One Time Passcode) that is displayed on your phone.

Looking for a downloadable version of this guide? Download the Self-Service Password Reset User Guide.

Self-Service Password Reset FAQ

How does SSPR work?

Self-Service Password Reset (SSPR) is a system that allows users who have forgotten their password or an expired password to authenticate using an alternate factor and reset their password without contacting the Help Desk. Our SSPR system utilizes a second verification method (i.e., non-SRJC email address, text message, security questions) to confirm your identify. This adds an extra layer of security to your account. Once you have confirmed your identity, you will be able to reset your password.
What is One Time Passcode (OTP)?

A One Time Passcode or OTP is a unique 6-digit code that is sent to an identified alternate factor. The code is only good for a single use and will allow you to access the services provided by the Self Service Password Reset tool.
Can I change how I receive the OTP?

Yes, you can do this through the SRJC Password Portal page. The default method is email, but this can be changed under the Multi-Factor Delivery Methods section of your account.
I don't know my current password, what do I do?
If you've already enrolled in SSPR, you can reset your password by visiting the SRJC Password Portal page.
- Select Forgot Password?
- Enter your SRJC username and click Continue
- Select Reset Forgotten Password and click Continue
- Enter the One Time Passcode (OTP) that is sent to your registered email address and click Continue
- Enter your new password twice and click Continue
My password has expired, what do I do?
If you've already enrolled in SSPR, you can set a new password, even though your current password has expired, through the SRJC Password Portal page.
- Select Forgot Password?
- Enter your SRJC username and click Continue
- Select Reset Forgotten Password and click Continue
- Enter the One Time Passcode (OTP) that is sent to your registered email address and click Continue
- Enter your new password twice and click Continue
I can't get into my account and I haven't enrolled in SSPR yet...

Unfortunately, you can't take advantage of SSPR's functionality without enrolling first. Please submit a support request through the Self-Service Hub, and a technician will assist with you getting you enrolled.
How do I manage my SSPR account?

You can manage your SSPR account by logging into the SRJC Password Portal page. Once there, you can change your registered email address or add additional verification methods like challenge questions or phone number.
How do I change a Guser Account Password?

To reset or change a Guser account password, a supervisor or classified employee assigned to manage the account will need to contact the IT Help Desk.

We will verify the necessary information and provide instructions for registering the account with the new SSPR system.