The SRJC Password Portal allows SRJC Students and District Employees to reset, recover, or unlock their SRJC account password. You can also set up alternative methods for authentication, such as a phone number, alternate e-mail address, and/or security questions.
Students
Password Reset procedure for students:
- Visit idp.santarosa.edu
- Click “Forgot Password"
- For your username, enter your new student ID number (Starts with the letter “S”).
- Click “Continue”.
- You will either be prompted to add an authentication email address, OR it will default to your @bearcubs.santarosa.edu email address. Optionally, add your phone number.
- Enter the verification code sent to your email address. (Code may take 10-30 seconds to arrive)
- Password Requirements: At least 8 characters, Use a mix of uppercase, lowercase, numbers, and symbols
- Any trouble? Submit a ticket or call the Student Help Desk at 707-521-6062
Employees
For more information about how to configure your settings, see the Password Self-Service Enrollment Guide for a step-by-step walkthrough.
Password Self-Service Enrollment Guide
For Off-Campus Password Resets - Employees Only
If you are resetting your password from off-campus see the Synchronize New Password with Remote Device webpage.
Register a Mobile Authenticator App (Optional)
As an additional option, you can setup a mobile authenticator as an alternate method. The links to the supported mobile authenticator apps are list in the Before Your Begin section above.
After you have one of the two mobile authenticator apps installed, please proceed with the following steps.
- Select the phone type you will be using.
- Using the mobile authenticator app on your phone, scan the QR code.
- Enter the OTP (One Time Passcode) that is displayed on your phone.
Looking for a downloadable version of this guide? Download the Self-Service Password Reset User Guide.