Tips on Getting Started for Employees

The Information Technology department manages the central technology infrastructure for the Sonoma County Junior College District. Our goal is to provide the technological services and support you need to do your work

 

  • Access Your Email

    Once you receive your new account, you can access your email from any device with a web browser and an internet connection through Microsoft O365 Configure the Outlook desktop or mobile app and manage your out-of-office email messages, email signatures, and more. Here is more information and training modules on how to use Microsoft 365.

    Quarantined emails

    The district uses the Barracuda Email Security Service to filter out spam and phishing attacks. Occasionally legitimate email gets filtered out. Learn how to manage your incoming emails here.

    While SRJC filters out most spam and phishing attacks, a small percentage gets through to your Quarantine folder, and sometimes to your email inbox. Emails from outside SRJC will be labeled as EXTERNAL, so if you get an email says it’s External, check that the email is real before clicking on any links. Occasionally, attempts to scam employees occur, so be skeptical of unexpected requests for you to purchase goods on someone else’s behalf.

  • Department Share Drives

    Speak with your supervisor about any department share drive access or account requests that you may need.

    You can request access to department share drives via this form. If you already have received access to a shared drive and are not able to navigate to the location, the IT Help Desk can assist with mapping the location for you.

    For account requests, please contact the IT Help Desk for further assistance.

  • Document Management

    To ensure that your data is backed up, we recommend storing your files and documents on cloud-based SRJC servers. The Junior College provides you with a variety of document management tools to help you store, share, and collaborate your files. These tools include a personal network storage drive (X:\), departmental shared drives (S:\), OneDrive (work account, not personal), Microsoft Teams, and File Depot.

    Security Best Practice

    Unless your position requires significant off-site work and documentation, it is recommended that you NOT save documents, spreadsheets, etc. to your local C drive.  It is recommended that you work from your X:\ Drive. If your account gets compromised or if your PC is damaged, your data will be safe inside our Data Center and can be recovered. 

  • Printing

    Check your computer to ensure you have access to all the printers you need. If you do not, make a note of the make, model and IP address (can be found through printer settings or via a coworker), then submit a request to have the printer installed.

    Note: Some Kyocera printers utilize Job Accounting, which requires a code to allow printing. Your supervisor should be able to provide you with this code if needed.

  • SRJC Wireless and Personal Device Registration

    The SRJC Wireless network is available for employees of the District to connect their personal devices. This network provides users with an encrypted wireless connection to the Internet. Employees can register up to 3 personal devices.

    Visit the SRJC Employee Device Portal to register your devices.

  • Telephone & Voicemail

    Learn more about SRJC telephone and voicemail services.

  • SRJC IT Help Desk

    If you have more questions we have Help Desk technicians available to assist you with your SRJC-provided computer or communication issues. Our technicians can also help route your request to the right person if the IT Help Desk is not the right place.

    Use the Self-service Hub to:

    • Submit a Support Request.
    • Submit an Incident Report
    • Browse our FAQ and Knowledge Base for answers to common questions and solutions to technical problems.

     

    Please visit our Contact Us page for means of service and to schedule appointments for in-person support.