Tips on Getting Started for Employees

The Information Technology department manages the central technology infrastructure for the Sonoma County Junior College District. Our goal is to provide the technological services and support you need to do your work.

We believe the information below will jump start your career at Santa Rosa Junior College .

1) Access Your Email

Once you receive your new account, you can access your email from any device with a web browser and an internet connection through Microsoft O365. Configure the Outlook desktop or mobile app and manage our out-of-office email message, email signatures, and more.

Security Best Practice

While SRJC filters out most spam and phishing attacks, a small percentage gets through to your Quarantine folder, and sometimes to your email inbox. Emails from outside SRJC will be labeled as EXTERNAL in the body of the email, so if you get an email from a colleague that says it’s External, validate that the email is real before clicking on any links. You can call the sender to verify the email.  Occasionally, attempts to scam employees occur, so be skeptical of unexpected requests for you to purchase goods on someone else’ behalf.

2) Department Share Drive 

Speak with your supervisor about any department share drive access or account requests that you may need. You can request access to department share drives via this form. If you already have received access to a share drive, and are not able to navigate to the location, the IT Help Desk can assist with mapping the location for you. You can also find instructions for creating shortcuts to a department share drive at our Accessing Network Drives webpage

For account requests, please contact the IT Help Desk for further assistance.

3) Document Management

To ensure that your data is backed up, we recommend storing your files and documents SRJC provides you with a variety of document management tools to help you store, share and collaborate on files. These tools include a personal network storage drive (X:\), departmental shared drives (S:\), OneDrive for Business, Microsoft Teams, and File Depot.

Security Best Practice

Unless your position requires significant off-site work and documentation, it is recommended that you NOT save documents, spreadsheets, etc. to your local C drive.  It is recommended that you work from your X Drive. If your account gets compromised, or if your PC is damaged, your data will be safe inside our Data Center. OneDrive and File Depot are approved alternatives.

4) Printing

Check your computer to ensure you have access to all the printers you need. If you do not, make a note of the make, model and IP address (can be found through printer settings or via a coworker), then submit a request to have the printer installed.

Note: Some Kyocera printers utilize Job Accounting, which requires a code to allow printing. Your supervisor should be able to provide you with this code if needed.

5) SRJC Wireless and Personal Device Registration

The SRJC Wireless network is available for employees of the District to connect their personal devices. This network provides users with an encrypted wireless connection to the Internet. Employees can register up to 3 personal devices. Visit the SRJC Employee Device Portal to register your devices.

6) Telephone & Voicemail

To learn more about SRJC telephone and voicemail services, including making calls, setting up your voicemail, and other phone functions visit our Telephone and Voicemail page.

7) SRJC IT Help Desk

Help Desk technicians are available to assist you with SRJC provided computer or communication issues. They can also help route your request to the right person if the IT Help Desk is not the right place.

Please visit our Contact Us page for means of service and to schedule appointments for in person support.

8) Self-Service Hub

Use the Self-service Hub to:

  • Submit a Support Request.
  • Submit an Incident Report
  • Browse our FAQ and Knowledge Base for answers to common questions and solutions to technical problems.