The best method for obtaining support is by creating a ticket through the IT Ticketing System.
Phone calls to the Employee IT Help Desk support line, 524-1765, will not result in immediate call-in support. Our technicians will only create a ticket for you, which will be handled in the order it is received.
The Employee IT Help Desk is CLOSED for drop-in support. In-person appointments need to be scheduled in advanced through your Help Desk ticket.
Student Help Desk
Phone: (707) 521-6062
On-Site Support: Call For Further Information
Phone Support hours: M-Thr, 10:00AM-5:00PM
Submit a student support ticket
Employee Help Desk
Phone: (707) 524-1765
Appointments: Monday-Thursday, Call for Scheduling
Phone Support Hours: M-F 8:00AM-5:00PM
Submit an employee support ticket
Additional Technology Support
Distance Education
For assistance with Canvas and Online Course Support
Phone: (707) 527-4808 | Desupport@santarosa.edu
Media Services
For assistance with Zoom or Audio/Visual services
Phone: (707) 524-4261 | media@santarosa.edu
Welcome and Connect Center
Assistance for New Students, Student Success, and Assessment Services
Phone: (707) 527-4410 | Firstyearsuccesscoach@santarosa.edu
Escape
For assistance with Escape Online5, including account access, contact Accounting
Phone: (707) 527-4839 | Escapesupport@santarosa.edu
Employee Online Portal
For assistance with Employee Online Portal (Escape Online Portal), contact Human Resources
Phone: (707) 521-7857 | Escapeportalsupport@santarosa.edu
SARS Anywhere
For assistance with SRJC SARSAnywhere
Phone: (707) 524-1730 | sarssupport@santarosa.edu