Working Remotely

This guide highlights useful resources that are available to SRJC faculty and staff that are working remotely. We recommend that you contact your supervisor if you do not have necessary equipment to work remotely.

For information on remote instruction, please review Distance Education's Connect with Students Remotely page.

Using Remote Access Services

Remote access services enable SRJC faculty and staff to access files and administrative systems while working from off campus. Remote access is accomplished through a combination of hardware, software and network connectivity.

Before attempting to work remotely, please confirm that you have a laptop or home computer and a stable network connection.

  • Unsure about the quality of your network connection? Use the following free resources to evaluate the quality of your network's bandwidth (speed):
    • Fast.com | Speedtest.net.
    • If your wireless network connection isn't stable:
      • Try moving your device closer to your wireless router or access point.
      • Try connecting your device directly to your router with an ethernet cable.
      • Contact your Internet Service Provider (Xfinity, AT&T, Sonic, etc.) for assistance with troubleshooting connections or rebooting your Router.

The following remote access services are supported by the SRJC IT Department:

  • VMWare Horizon - This service offers published applications, allowing you to run programs that are not installed on your computer. These published applications are also pre-configured to access SRJC data that is otherwise inaccessible from off campus. To learn more about Horizon, visit the VMWare Horizon page.
  • GlobalProtect VPN - Provides a secure connection to the SRJC network to your files and SRJC administrative applications while using a District-managed computer from off campus. IT only supports VPN usage on District-managed computers; please see the SRJC VPN page for more information.

A remote access service is not required for web-based SRJC resources and services, such as Student and faculty web portal, SRJC website, Canvas and Office 365. These can all be accessed from your home computer using a web browser.

Ensure that your SRJC credentials are up to date. If you have an expired password, you will need to reset your password before proceeding.

Access your Home Directory or Department Shared Drive

If you store your documents on your home directory (X: drive) and/or department shared drives, you will have access to them via the remote access method mentioned above.

Access SRJC Administrative Applications

You should be able to access SRJC Administrative Applications from any computer that is setup for remote access.

The following systems are available:

  • Escape
  • Student Information System (SIS)
  • SARS
  • PRPP
  • District Phone Self Care Portal

Phone and Voicemail

Forwarding your office phone

If you need to receive calls while you are working remotely, you can forward your office phone to another phone number.

  1. Log into VMWare Horizon
  2. Select Cisco Phone Self Care Portal
  3. Log in using your SRJC credentials
  4. Select Call Forwarding from the left menu
  5. Check the box next to Forward all calls to:
  6. Click the drop down and select Add New Number
  7. Enter the number you wish to forward your calls to.
    • For local dialing (9 + seven digit phone #)
      • Example: 95555555
    • For long distance (9 + 1 + ten digit phone #)
      • Example: 917075555555
  8. Click Save

If you subscribe to multiple lines and wish to forward all lines, please apply these steps to all other lines.

Accessing your voicemail

To access your voicemail box from off campus, follow these steps:

  1. Dial (707) 527-4999
  2. When the system answers, press *
  3. Enter your Mailbox ID (extension number), press #
  4. Enter your Voicemail PIN, press #

Meeting virtually with video, voice and chat

A variety of web-based video conferencing and online chat platforms are available. These options include:

Videoconferencing

  • Zoom is a software-based video and audio collaboration system. During campus closures: if you don't have a Zoom Pro account, contact Nate Musser in Media Services.  
  • Microsoft Teams, an application included in Office 365, provides video chat functionality for members of a team. This application is useful for collaboration across SRJC faculty and staff.

Online Chat

  • Microsoft Teams, in addition to videoconferencing, provides a chat-based workspace for real-time collaboration. Team members can communicate, share and collaborate on documents.
  • Skype for Business, an application included in Office 365, provides an instant messaging style chat experience. Skype for Business also supports voice and video calls and is installed on all District-managed computers.

Collaboration

Collaboration platforms empower you to work with peers from different locations, and since your work is stored in the cloud you can access it from anywhere with an internet connection.

Office 365 is web-based and accessible via the internet. It offers online word processing, spreadsheets, presentations, storage and more.