For
Students
Student Help Desk (707) 521-6062
- Forgot your Student ID/Pin Code?
If you have forgotten your Student ID and/or Pin Code, please use the recovery tool below.
- Help with Canvas
- Visit Distance Education's Student Help for Canvas page.
- Help with Financial Aid
Financial Aid login links can be found here
Financial Aid FAQs has good information, and these quick links will help you navigate the Financial Aid site.
- Help with Cub Cards
Information about accessing the Cub Card
Submit a form to get help with the Cub Card.
- Student Email Accounts
Available to all current SRJC students, a student email account provides many benefits outside of just a college email address. To learn more, visit the Student Email Accounts page.
- The Welcome & Connect Center provides drop-in services for SRJC Campus Technology. They can assist you with setting up your Bearcubs Account or navigating the various services included.
- For support, please submit a ticket with the student help desk.
For
Staff
Employee Help Desk (707) 524-1765
- Password Portal Assistance
This portal is for your SRJC Account, which is the same account you use to log into a District managed computer. Your username is the first portion of your email address.
For example, if your email address is jdoe@santarosa.edu, your username is jdoe.
Faculty Best Practice: Use your SRJC Account to log into your Faculty Portal, not your SID.Comprehensive information and help for the Password Portal is available here.
If your password is expired/forgotten and you are not registered to use the SRJC Password Portal, please contact the IT Help Desk.
- Help with Canvas
Your SRJC Account is used to log into Canvas. If you need further assistance with logging into Canvas, please contact the IT Help Desk.
Please visit Distance Education's For Faculty page for additional support with Canvas.
- Help with Zoom
Zoom supports SSO (Single Sign On) with your SRJC Account, but you will need to ensure that you click on the SSO option when logging in. You will be asked for the company domain - it is santarosa-edu.
If you need assistance with Zoom, please visit Media Service's Zoom page.
- Help with the Employee Online Portal
The Employee Online Portal does not use your SRJC Account.
If you need assistance with logging into this portal, please send an email to Online Portal Support.
- Escape
Escape does not use your SRJC Account.
If you need assistance with accessing Escape, please send an email to Escape Support.
- SARS Anywhere
SARS Anywhere does not use your SRJC Account.
If you need assistance with SARS Anywhere, or need an account created, please send an email to SARS Support.