Equipment Request Process

EQUIPMENT REQUEST PROCESS

  1. User fills out a request in the Self-Service Hub.
  2. All requests are reviewed by IT.
    • Note: Bond replacement requests should meet current ITG Guidelines. If ITG Guidelines are not met, user will be notified.
    • All requests are review by IT.
  3. A request for approval is submitted to the supervisor.
  4. IT will be notified of the supervisor's response.
    • If approved, IT will proceed with ordering/configuring equipment.
    • If denied, IT will notify user. The user will have the option to appeal the denial.
  5. IT will contact user to schedule installation.
  6. Request ticket will be closed upon delivery of equipment or cessation of request.


FUNDING SOURCES FOR ORDERING EQUIPMENT

BOND FUNDED

  • No charge to your department
  • Current system must be at least 7 years old
  • Requests will be prioritized by IT using guidelines set by the Institutional Technology Group (ITG)
  • Bond funding is limited
  • ITG determines the standard specifications of the equipment
  • Typically, additional monitors are not included with a computer request; instead users will retain their current monitor.  A second monitor can be requested with supervisor approval.
  • Requests for a Mac: Elegible faculty and staff can request a Mac. 
  • If a second device is required, it must be funded by the department.

DEPARTMENT OR GRANT FUNDED

  • Charged to your department via your budget code with existing approval path
  • Bond funding provides only one computer per person (faculty/staff). If you have a need for a second computer, it must be approved by the supervisor or VP and must be funded by the department. 
  • IT sometimes has recertified desktops and monitors to help lower the cost of a departmental order.