Below you'll find answers to the questions we get asked the most about telephones and voicemail.

• Am I able to prevent the person I am calling from seeing my phone number?
  • Yes, when placing an outside call, dial 9*67 and then the number you are calling. This will block caller-ID information from being sent.
• I am unable to make a long distance call, what do I do?
  • If you are unable to make long distance calls, your calling range may need to be increased. Please submit a request to increase your calling range.
• Can I bypass a greeting and go straight to leaving a message?

  • To bypass a mailbox greeting, press #.

• How do I change my voicemail PIN?

  • Yes, to change your pin follow these steps:

    1. Log into your voicemail.
    2. Press 4,3,1
    3. Enter a new PIN and press #
    4. Reenter the new PIN to confirm and press #
• Can I change my greeting?

  • Absolutely! You can also have multiple greetings! Here's how to manage your greetings:

    1. Log into your voicemail.
    2. Press 4,1.
    3. Follow the prompts to manage your greetings.
• Can I send a message to multiple people?

  • Yes. Using Private Lists, you can create groups of voice message recipients. When you address a voice message to one of your private lists, each member on the list will receive the message. Here's how to setup a private list:

    1. Log into your voice mailbox.
    2. Press 4,2,4,2
    3. Enter the number of a list
    4. Follow the prompts to edit the list