The Information Technology department manages the central technology infrastructure for the Sonoma County Junior College District. Our goal is to provide the technological services and support you need to do your work.
We believe the information below will jump start your career at Santa Rosa Junior College .
1) Access Your Email
Access your email from any device with a web browser and an internet connection through O365. Configure the Outlook desktop or mobile app and manage our out-of-office email message, email signatures, and more.
Security Best Practice - While SRJC filters out most spam and phishing attacks, a small percentage gets through to your Quarantine folder, and sometimes to your email inbox. Emails from outside SRJC will have “[External]” in the Subject line, so if you get an email from a colleague that says it’s External, validate the veracity of the email before clicking on any links. You can call the sender to verify the email. Occasionally, attempts to scam employees occur, so be skeptical of unexpected requests for you to purchase goods on someone else’ behalf.
2) Log into your Workstation
Log into your assigned computer with your SRJC username and password. During the initial login, you will be asked to create a new password. This new password will also apply to your SRJC email account.
Security Best Practice - Use complex passwords, that possess a Capital letter, number, symbol, and are minimum 8 characters. 12 or more characters are preferred, to increase security. Consider using an online password strength meter to test your password for best security. Do not display your username and password where other people can see it (e.g. on a post-it taped to your monitor). Do not share your password with anyone.
3) Fileshares and Account Requests
Speak with your supervisor about any fileshare access or account requests that you may need. You can request access to department fileshares via this form. If you already have received access to a fileshare and are not able to navigate to the location, the IT Help Desk can assist with mapping the location for you.
For account requests, please contact the IT Help Desk for further assistance.
4) Document Management
To ensure that your data is backed up, we recommend storing your files and documents SRJC provides you with a variety of document management tools to help you store, share and collaborate on files. These tools include a personal network storage drive (X:\), departmental shared drives (S:\), OneDrive for Business, Microsoft Teams, and File Depot.
To request a personal network storage drive (X:\), click here.
Security Best Practice - Unless your position requires significant off-site work and documentation, it is recommended that you NOT save documents, spreadsheets, etc. to your local C drive. It is recommended that you work from your X Drive. If your account gets compromised, or if your PC is damaged, your data will be safe inside our Data Center. OneDrive and File Depot are approved alternatives.
Check your computer to ensure you have access to all the printers you need. If you do not, make a note of the make, model and IP address (can be found through printer settings or via a coworker), then submit a request to have the printer installed.
Note: Some Kyocera printers utilize Job Accounting, which requires a code to allow printing. Your supervisor should be able to provide you with this code if needed.
6) Instant Messaging
Skype for Business is included as a part of Office365. It enables individuals and groups to chat live and also keeps conversations secure, organized and accessible from anywhere.
Also included with Office365 is Microsoft Teams. Although Teams is a collaboration suite, it also features a chat function similar to popular social media apps.
7) SRJC Wireless and Personal Device Registration
The SRJC Wireless network is available for employees of the District to connect their personal devices. This network provides users with an encrypted wireless connection to the Internet. Employees can register up to 3 personal devices. Visit the SRJC Employee Device Portal to register your devices.
8) Telephone & Voicemail
To learn more about SRJC telephone and voicemail services, including making calls, setting up your voicemail, and other phone functions visit our phone support page.
9) SRJC IT Help Desk
Help Desk technicians are available Monday thru Friday, 8am-5pm to assist you with SRJC related computer or communication issues. They can also help route your request to the right person if the IT Help Desk is not the right place.
Stop by the Help Desk between Monday thru Thursday 9am-12pm and 1pm-4pm. Submit a ticket via email@example.com. Or call x1765 from any SRJC phone (or 707-524-1765 from any other phone).
10) Service Portal
Use the ServiceDesk Plus portal to:
- Submit a help ticket.
- Explore the catalog of IT services to find what you need, and submit a request for SRJC IT service.
- Browse self-help resources for answers to common questions and solutions to technical problems.