Emergency Notification - NetSupport Notify

NetSupport Notify

In October of 2009, College leadership and the District Police implemented several emergency notification systems, including the opt-in SMS Alert-U system. Additionally, a college-wide pop-up notification program called NetSupport Notify will also be used in conjunction with the other services to relay information in an emergency. The only people authorized to send messages are the President of the College and the District Police Chief.

Installation Plan

In December 2010, Information Technology finished installing the NetSupport Notify client on each college-owned computer. We only installed this program on college-owned computers connected to the college network.

Laptops

If you have a college-owned laptop, the installation of the program will be opt-in. We will not be installing this program on personally-owned laptop and desktop computers.

Testing

Periodically, IT, District Police, or the President's Office may send out test messages to test the alert system.

Below is an example of what one of the NetSupport Notify messages will look like. Note the use of the JC logo on the right hand side of the message. An actual emergency alert will have much more information than this test image shows.

This is a test.

Frequently Asked Questions

Q. What if I did not receive a test message?
A. Simply contact the Help Desk at (707) 524-1765 and we will install the software.

Q. How long will the message stay up on the screen?
A. In a real emergency, the message duration will be set by the president or chief of District Police. In our tests, we typically leave it up for 20 seconds to let everyone read the message and dismiss it when you wish.

Installation Status

As of December 2010, the following locations have NetSupport Notify installed:

CampusBuildingComputer typeStatus
Santa RosaCampusStaffTested
Santa RosaPlover HallAssessment LabsTested
Santa RosaDoyleCenter for New MediaTested
PetalumaCampusStaffTested
WindsorCampusStaffTested
ShoneFarmStaffTested
SouthwestCenterStaffTested
BrickyardCenterStaffTested

Ongoing Maintenance

Periodically, IT will make sure that the NetSupport Notify client installed on each workstation is correctly configured. Test messages may be sent out from time to time to make sure the client is operating correctly.