Latest News

Apr 9

Escape Update on Friday 4/10/15

We will be doing an Escape update this Friday 4/10/15 at 4 pm so the system will be unavailable for the rest of the day. Systems that will be affected by this update and most likely will be down and not accessible include: Escape Faculty & staff search HR online NOA HR employee vacation...
Continue Reading Escape Update on Friday 4/10/15
Apr 2

Connection to internet problem

Today, at about 8:55 AM, the SRJC connection to the internet was interpreted for about 20 minutes.  The connection has been reset and is back up and running normally.  The IT Infrastructure team will be investigating the cause to reduce the likelihood of such a reoccurrence.  
Continue Reading Connection to internet problem
Mar 30

SIS down for Maintenance

SIS will be down for approximately 15 minutes, between 8:45 and 9:00 AM on Monday, 3/30/3015 for maintenance. We need to do an emergency program update to enable credit card processing in SIS. We regret any negative impact this may have for students, faculty and staff. We appreciate your patience...
Continue Reading SIS down for Maintenance
Mar 27

SIS Credit Card payment change - Friday 3/27 7AM

The SRJC SIS Credit Card Processing, both Credit Card Readers and Web Payment Screens will be changed on Friday, March 27 at 7:00AM in order to comply with our PCI Credit Card compliance requirements. When: Friday, March  27, 2015 Where: District Wide...
Continue Reading SIS Credit Card payment change - Friday 3/27 7AM
Mar 19

Server Maintenance, April 2 - 6:00 PM to Midnight

The Information Technology department will be performing routine systems maintenance and upgrades on a number of our servers. Throughout the evening there will be brief interruptions to services, typically lasting less than 20 minutes. When: Thursday, April 2, 2014 - 6:00 PM to...
Continue Reading Server Maintenance, April 2 - 6:00 PM to Midnight
Mar 12

Email Delivery

E-Mail delivery is currently impacted for some users.  The problem began about 2 pm Wednesday 3/11.  Our email server has been re-booted, but the back-log of emails are throttling the system.  System Administrators are working to fully restore email service and ensure delivery of all back-logged...
Continue Reading Email Delivery
Mar 11

New Redesigned IT Website

Welcome to our redesign! IT has made the transition to Drupal! In the fall of 2014, IT started working on building our own website within Drupal. There was a lot to be converted over as the IT website contains many dynamic features to help serve the district. We are now ready to show off all of our...
Continue Reading New Redesigned IT Website
Mar 2

Network Down - Sun 3/15 - 3PM to 7PM

The SRJC Network will be DOWN for improvements on Sunday, March 15th, from 3:00 PM to 7:00 PM. When: Sunday, March 15, 2014 (the Sunday before spring break) Where: District Wide Who is Impacted All users onsite requiring access to the Internet,...
Continue Reading Network Down - Sun 3/15 - 3PM to 7PM
Feb 27

524-1765 - Use the correct Help Desk number

Please make sure to use 524-1765 and not 527 as the first 3 digits. 527-1765 belongs to the home business of a community member who has filed a complaint with the IT Department.  Faculty/Staff have been inadvertently dialing that number trying to reach the help desk.  We appreciate your attention...
Continue Reading 524-1765 - Use the correct Help Desk number
Feb 17

FileMaker Pro Server Down (Updated)

UPDATE (1:14PM) FileMaker Pro is back up and running normally.  The server for FileMaker Pro and the databases have been restored and everything should be working normally.  Thank you for your patience while we resolved the issue. --- The database server for FileMaker Pro has suffered a failure...
Continue Reading FileMaker Pro Server Down (Updated)